We sincerely thank you for your interest in the Mystery Shopping Program at J. Alexander’s Restaurants.  We have invited valued guests and industry professionals to participate in the program at J. Alexander’s.

Mystery Shoppers enjoy a dining experience at no cost while providing valuable evaluations that assist us in our efforts to be the best.  J. Alexander’s Mystery Shoppers visit a specific restaurant and complete a customized report detailing the events, positive and negative, of the dining experience.

Mystery Shopper Assignments

To begin the process, you must apply on-line.  The application form can be accessed by clicking on the "SHOPPER APPLICATION " button located on the top menu.  If you are assigned to be a shopper, you will be contacted by telephone to confirm a particular month and specific dining experience (dinner or lunch).  Each restaurant is only evaluated one time per month.  This evaluation standard limits our ability to use all guests who submit applications to participate.

When mystery shops are assigned, simple and complete instructions are sent to each Mystery Shopper in the mail.  The evaluation report will be accessed on this website by clicking on the "Shopper Evaluation" button located on the top menu.  All instruction for accessing the website and mystery shopping will be mailed to your home address.

A gift card will also be mailed to each Mystery Shopper.  The gift card will cover the expenses of the dining experience and includes the 20% gratuity.  The cost of the meal is compensation for the invaluable information you will provide us.  Thank you for applying to participate in this program.

Our Concept

As a regular guest, it is probable that you are very familiar with our company goals for food and service.  J. Alexander’s is a quality-driven restaurant.  We serve our menu with only the freshest ingredients.  Each selection is hand-cut, hand-made or hand-tossed in our kitchen daily.  More than fresh food, however, J. Alexander’s serves a fresh approach to the casual dining guest: outstanding service and quality food at a good value – ideals often forgotten in the restaurant industry.

At J. Alexander’s, we’ll go any length to ensure one-of-a-kind quality encounters for our guests.  Our goal is to be each guest’s favorite restaurant.  We feel the only way to achieve this is to outperform their expectations by creating dining experiences that are consistently exceptional.  Mystery Shoppers provide valuable evaluations that assist us in accomplishing our goals for food and service.

Getting Started

It is easy to get the application process started.  Click on the " SHOPPER APPLICATION " button and submit the application when completed.  We value your input and appreciate your willingness to provide important feedback on a dining experience at J. Alexander’s.  Our "regular" guests are J. Alexander’s most valued critics.