Frequently Asked Questions

At J. Alexander’s, were all here to help ensure every guest has a positive experience when visiting one of our restaurants. From time to time, we get questions about our food, services, and reservations. Below, we’ve compiled our most frequently asked questions and provided an answer. Should you have additional questions or need clarity, please do not hesitate to give us a call or ask a member of our staff during your visit.

Menu Questions

  • When visiting our restaurant, please make us aware of any food allergies. Many of our dishes are gluten free, and because our food is made to order, additional alterations may be possible. Please see a full list of our gluten free menu items below, or speak with your waitperson for additional gluten free items that may be available locally at the time of your visit.

  • Many of our locations offer a happy hour menu Sunday through Thursday. While some are 4:30 pm to 6:30 pm, hours and menus vary by location. So, please select your nearest J. Alexander’s location for exact details. Happy Hour is also typically only available at a bar top table.

  • Your local J. Alexander’s lunch menu can be located online or in the restaurant to view. Lunch hours and days may vary by location, so be sure to check online or call your nearest restaurant to verify before you place an order or make a reservation for our lunch menu.

  • The best way to stay up to date on any available discounts, coupons, or promotions is by signing up for the J. Alexander’s newsletter or contacting your local restaurant. Gift cards are also available for purchase online or in-store.

  • Drink specials and wine selection can vary by location. For the most up-to-date and accurate drink menu, please locate your nearest J. Alexander’s online or stop by and see us anytime. From our full-service bar to our ever-expanding wine selection, you can find classic cocktails, your favorite wines, or try something new!

  • Yes! Our Not Your Ordinary (NYO) Mac & Cheese recipe is the favorite of many of our guests and can be ordered as a side or comes with some of our most popular meals, including the New York Strip.

  • All of our steaks are hand cut and are made to order in our wood-fired grill. Each steak is finished with Maître d’ butter, except for marinated steaks. While available cuts can vary by location, our most popular steak items include Steak ‘N’ Fries, New York Strip, Steak Maui, and Filet Mignon.

  • You can view the menu for your nearest J. Alexander’s restaurant anytime online or by visiting us in-store during our operating hours.

  • Every J. Alexander’s offers a welcoming, family-friendly atmosphere. We offer tons of kid-friendly items your little ones will be sure to love, including chicken, burgers, fries, mac and cheese, and more. If your child has dietary restrictions or you are looking for a specific item not on our menu, work with our staff to custom order your kid’s favorites.

  • Yes! At J. Alexander’s, we are happy to help accommodate a variety of diets and food preferences whenever possible. While our standard menu offers vegetarian and vegan-friendly items, we can also customize orders to accommodate our diner preferences. Simply work with your waitperson for additional details when you arrive at your table or call ahead before you dine. Additional customization may be available when you order online.

  • Yes, several of our menu items are vegan-friendly. Please check with your waitperson for additional diet restrictions or allergies when ordering. A full list of vegan-friendly ingredients and options that may be available at your local J. Alexander’s.

Pickup or Delivery Questions

  • Yes. For pickup options, please call ahead or select the pickup option when ordering online. Hours and restrictions may vary by location.

  • To order online, first select your nearest J. Alexander’s location. Second, select your desired pickup time. Finally, choose your desired items from our menu, and enter your payment details to complete the order.

Reservation Questions

  • For your convenience, reservations can be made online by selecting your nearest location and then clicking on your preferred time. You will need a name and phone number to reserve your table online. For parties of five guests or more, contact your chosen restaurant directly.

  • Yes! While online reservations are the fastest way to ensure an open table at dinner or lunch, guests are always welcome to contact their restaurant by phone to make a reservation. Staff is typically only available by phone during open hours, so check your nearest location for details.

  • Available outdoor dining varies by location. Please check online by selecting your preferred restaurant or by calling during open hours of operation.

  • Online reservations for four guests or less are available anytime through our online booking management system. Please contact your local restaurant with details for reservations of five guests or more.

  • Yes. All guests are required to follow our dress standards, including collared shirts and no ball caps for men, and no beachwear or sweatpants for women. For full details, please visit our Dress Code page on this site or call your local J. Alexander’s.

  • On-site parking varies by location. Please select your desired J. Alexander’s online for parking details or call for more information.

  • Music may be played throughout the restaurant to help cultivate ambiance and atmosphere for our guests. Specific music, volumes, and other music details will vary by location. Please call your local restaurant for music details.

  • Available banquet or party rooms will vary by location and your reservation type. Please contact your local restaurant for details on available tables, rooms, and available accommodations for larger parties.

  • J. Alexander’s gift cards are available for purchase anytime online or by visiting us in-store during operating hours.

  • Yes. When placing your order online or by phone, please specify the desired date and time for pickup.

Location Questions

  • With locations throughout the United States, chances are there is a J. Alexander’s near you. Search online by state, city, or zip code to find your nearest restaurant.

  • With locations in many major cities, a J. Alexander’s is likely near you. If you don’t find a location convenient, check back soon. We’re expanding across America and may have a restaurant near you coming soon.

  • Hours of operation vary by location. However, most restaurants open either at 11 am or 11:30 am seven days a week. Select your desired location online to view opening times or call ahead for current hours of operation.

Holiday or Special Occasion Questions

  • Each location does its best to remain open on holidays to accommodate our guests and their families to enjoy a meal to celebrate this special holiday. Christmas hours vary by location. Please check online or call for details before making reservations for Christmas eve or Christmas day.

  • Thanksgiving hours of operation and menu will vary by location. Many restaurants do offer a special Thanksgiving menu for guests, but you will need to call your nearest location for Thanksgiving hours and reservation availability.

  • Yes. Most locations are open seven days a week, including Memorial Day. Please check your nearest location online for specific Memorial Day hours and reservation times or call them.

  • On most holidays, J Alexander’s will be open but may have limited or reduced hours. Please check online or call to verify your desired restaurant location will be available on New Year’s Day.

  • Yes! J. Alexander’s is the perfect location to celebrate your graduation. From intimate family gatherings to larger parties, we would love for you to visit us and mark this special occasion alongside your friends and family. Please call ahead for private room availability or for parties of five or more guests.

  • Birthday parties are always welcome at J. Alexander’s. In addition to our wood-fried entrees and mouth-watering sides, you can celebrate your birthday with drinks from our full-service bar or by ordering a decadent dessert.

  • Yes! What better way to celebrate your time together as a couple than enjoying a delicious meal together. Please call ahead for anniversary dinners, and our staff will do everything we can to make it an unforgettable dining experience.

  • Yes! Valentine’s Day is consistently one of our busiest nights of the year for couples to enjoy a fine dining experience together. Be sure to make your Valentine’s Day reservation early, either online or by calling your local restaurant.

  • Yes! Skip the candy and come indulge in an unforgettable meal here at J. Alexander’s this next Halloween.